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2-1-1 FAQs

What is United Way's 2-1-1?

  • 2-1-1 is a source of information & referral for people looking for community services and resources, especially for those who need essential services, such as food, shelter, counseling, employment assistance, and more.

  • Dial 2-1-1 for free, confidential, 24-hour information on community, health and social services.

  • Callers receive personalized information from a live resource specialist.

  • 2-1-1 is YOUR connection to community programs and services

  • 2-1-1 is FREE, confidential and easy to use.

  • 2-1-1 is Available 24 hours a day, 7 days a week

Who can use 2-1-1?

  • United Way’s 2-1-1 is for EVERYONE General Public – give or get help and community information

  • Residents in Need – advocacy and referrals to seek help

  • Workforce & Human Service Agencies – resources for clients, reporting/statistics, promotional tool

Who Answers 2-1-1 Calls?

2-1-1 calls are answered by a live Information and Referral Specialist. Specialists are trained in navigating the maze of human service agencies and programs. Non-English speaking callers are assisted through a telephone interpreting service with access to interpreters.

What if I have trouble dialing 2-1-1?

If you have problems dialing 2-1-1 at work, contact your information services staff to change permissions on the telephone system to allow 2-1-1 dialing access.

If you have problems dialing 2-1-1 at home, contact your telephone service provider’s repair number to make sure they have programmed 2-1-1 into your service.

Not all cell phones are translated to dial 2-1-1. If you have trouble reaching United Way's 2-1-1, call 877-947-2211.

What is 2-1-1's Service Area?

2-1-1 is available statewide in Wisconsin and many other states in the US.  Our local 2-1-1 call center serves Wood, Adams, Ashland, Barron, Bayfield, Burnett, Clark, Iron, Juneau, Price, Rusk, Sawyer, Taylor and Washburn Counties.