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2-1-1 FAQs

What is United Way's 2-1-1?

  • Dial 2-1-1 for free, confidential, 24-hour information on community, health and social services.

  • 2-1-1 is a source of information & referral for people looking for community services and resources, especially for those who need essential services, such as food, shelter, counseling, employment assistance, and more.

  • Callers receive personalized information from a live resource specialist.

  • 2-1-1 is YOUR connection to community programs and services

  • 2-1-1 is FREE, confidential and easy to use.

  • 2-1-1 is Available 24 hours a day, 7 days a week

Who can use 2-1-1?

  • United Way’s 2-1-1 is for EVERYONE General Public – give or get help and community information

  • Residents in Need – advocacy and referrals to seek help

  • Workforce & Human Service Agencies – resources for clients, reporting/statistics, promotional tool

Who Answers 2-1-1 Calls?

2-1-1 calls are answered by a live Information and Referral Specialist. Specialists are trained in navigating the maze of human service agencies and programs. Non-English speaking callers are assisted through a telephone interpreting service with access to interpreters.

What if I have trouble dialing 2-1-1?

If you have problems dialing 2-1-1 at work, contact your information services staff to change permissions on the telephone system to allow 2-1-1 dialing access.

If you have problems dialing 2-1-1 at home, contact your telephone service provider’s repair number to make sure they have programmed 2-1-1 into your service.

Not all cell phones are translated to dial 2-1-1. If you have trouble reaching United Way's 2-1-1, call 877-947-2211.

What is 2-1-1's Service Area?

This 2-1-1 call center serves Wood, Adams, Ashland, Barron, Bayfield, Burnett, Clark, Iron, Juneau, Price, Rusk, Sawyer, Taylor and Washburn Counties.

What Are Your Mission and Vision Statements?

The mission of United Way’s 2-1-1 is to connect its callers with quick and easy access to community-based health and human services information and resources.

Vision Statement:  2-1-1 connects anyone looking for help or those who want to help with available community resources. Tracking calling needs, analyzing needs and gaps in services and reporting to policy makers and funders will help ensure the most efficient and effective use of community resources.